Credit Card Fraud On The Phone

Credit cards: Americans love them and so do the Scam Artists. With the convenience of having a credit card comes some risks – credit card fraud. The following scam has been around for some time and continues to defraud people
The Scam
You receive a call from a person claiming to be employed either at Visa or MasterCard. The caller claims to be calling from the Security and Fraud Department and tells you that your card has been flagged for an unusual purchase pattern. The caller then cites a particular purchase (typically under $500) and asks if you really purchased the questionable item. When you respond, “No”, the caller then promises to credit your account with the amount and begin a fraud investigation. The caller typically asks certain identity question, such as address and more importantly, your credit card security number (the 3 or 4 digits in the back of the card).
The caller succeeds in obtaining the security information on your account and then uses that information to make a purchase. Unless you know this is a scam, when you get your credit card statement and see the fraudulent charge, you assume that the investigation is under way and is being taken care of. Meanwhile, this is all a scam. The purpose of the scam is to get that 3-4 digit security number.
How Can You Protect Yourself?
With this particular scam, don’t give out any information over the phone unless you call the number provided in the back of your card. If you do receive a phone call reporting a fraudulent charge, hang up and call the number provided on your card.
If you have already fallen victim to this or a similar scam, contact your credit card company. Visa and MasterCard have also been encouraging defrauded consumers to file a police report.
Credit Card Fraud Prevention Tips
Credit card fraud is a serious crime as well as an inconvenience. Follow these tips so you may be able to avoid scams and fraudulent charges.
1.  Keep an eye on your credit card every time you use it, and make sure you get it back as quickly as possible.
2.  Be very careful to whom you give your credit card.
3.  Don’t give out your account number over the phone unless you initiate the call and you know the company is reputable. Never give your credit card information out when you receive a phone call. For example, if you’re told there has been a “computer problem” and the caller needs you to verify information. Legitimate companies don’t call you to ask for a credit card number over the phone.
4.   Never respond to e-mail messages that request you provide your credit card info via e-mail, and don’t ever respond to e-mail messages that ask you to go to a Web site to verify personal (and credit card) information. These are called “phishing” scams.
5.  Never provide your credit card information on a Web site that is not a secure site.
6.   Shred all credit card applications you receive in the mail.
7.   Don’t write your PIN number on your credit card – or have it anywhere near your credit card (in the event that your wallet gets stolen).
8.   Never leave your credit cards or receipts lying around.
9.   Shield your credit card number so that others around you can’t copy it or capture it on a cell phone or other camera.

10.  Keep  a  list  in  a  secure  place  with all of your account numbers and expiration  dates, as well  as  the  phone  number and address of each bank that  has  issued you a credit card. Keep this list updated each time you get a new credit card.

11.   Only  carry  around credit cards that you absolutely need. Don’t carry around extra credit cards that you rarely use.
12.   Open  credit  card  bills  promptly  and  make sure there are no bogus charges. Treat  your credit card bill like your checking account – reconcile it  monthly.  Save  your  receipts  so  you  can   compare  them  with  your monthly bills.

13.  If  you find any charges that you don’t have a receipt for – or  that  you don’t  recognize – report  these  charges  promptly  (and  in writing)  to the credit card issuer.

14. Always void and destroy incorrect receipts.
15. Shred anything with your credit card number written on it.
16. Never  sign  a  blank  credit card receipt. Carefully draw a line through blank   portions   of   the   receipt   where   additional   charges   could   be fraudulently added.
17. If  there  is  a  carbon that is used in a credit card transaction, destroy it immediately.
18. If you move, notify your credit card issuers in advance of your change of address.

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